Eligibility

You may request a refund within 7 days of activation if the service is not performing as expected.

Resolution First

Our support team will attempt to resolve technical issues first. If we cannot resolve the issue, we will offer a refund or prorated credit based on the remaining term.

Non-Refundable Cases

• Incorrect device setup when support is refused.
• Account sharing that violates our terms.
• Service interruptions caused by local internet issues.

Processing

Approved refunds are processed to the original payment method within 5-7 business days.

Contact contact@smarterprotv.com with your order email and details to begin the request.